> Multilingual customer experience specialists based in Egypt who work inside your helpdesk, in your brand voice and to your KPIs. The cover of an offshore BPO without losing control. Live within 30 days.
>
> Web page: https://www.growaxis.net/services/customer-experience-team-egypt

Customer experience · Part of GrowCX

# Customer experience teams from Egypt. Working inside your company.

GrowAxis has an office in Cairo, and its customer experience specialists work from Egypt for companies in Europe, the Middle East and the United States. As part of GrowCX they join your helpdesk, your brand voice and your weekly rhythm, and cover the languages or the volume your own team can’t.

[How GrowCX works](https://www.growaxis.net/engines/growcx)

Built for founders who…

- …need support in more languages than you can hire for
- …want offshore cover without a call-centre feel
- …tried a BPO and lost sight of quality

## What a GrowCX team from Egypt covers

1. ### Multilingual specialists  
English, Arabic, Dutch, French, German, Portuguese and Chinese.
2. ### Inside your helpdesk  
They work in your ticketing, chat and knowledge base, not in a provider’s own system.
3. ### Your brand voice  
Tone, macros and escalation rules written with you before the first ticket.
4. ### Tiered escalation  
The right issue reaches the right person the first time.
5. ### Chatbots for routine questions  
Instant answers, with people behind them.
6. ### Quality you can see  
CSAT and NPS tracked continuously and reviewed with you every month.

__Offshore customer experience, two ways__
| Aspect    | Typical offshore BPO    | GrowCX from Egypt                          |
| --------- | ----------------------- | ------------------------------------------ |
| Tools     | Usually the provider’s  | Your helpdesk                              |
| Voice     | The provider’s scripts  | Your brand voice                           |
| Reporting | The provider’s reports  | Your CSAT, NPS and churn, in your helpdesk |
| Languages | Depends on the provider | Seven working languages                    |
| Set-up    | Varies                  | Live within 30 days                        |

## Installed with your team. Live within 30 days.

It runs inside GrowCX and goes live within 30 days. Have a support team? Our specialists work alongside them in the helpdesk and workflows we install. No team yet? They run it in your tools and brand voice. Or start with overflow only.

1. Preparation
2. Planning & onboarding
3. Execution & optimisation
4. Review & scale

Measured by

- CSAT
- First response time
- Retention rate
- Churn rate
- Expansion revenue

Related

- [GrowCX: the full customer experience cycle](https://www.growaxis.net/engines/growcx)
- [Customer service for small companies](https://www.growaxis.net/services/customer-service-for-small-companies)
- [Embedded teams](https://www.growaxis.net/services/embedded-teams)
- [AI customer operations](https://www.growaxis.net/services/ai-customer-operations)
- [Read: Customer service for a small company: in-house, BPO or embedded?](https://www.growaxis.net/insights/customer-service-in-house-bpo-or-embedded)
- [Read: Offshoring to Egypt: what works for startups and SMEs](https://www.growaxis.net/insights/offshoring-to-egypt-what-works)

## Customer experience teams from Egypt: what founders ask first.

- ### Why Egypt for customer experience?  
Egypt has a large multilingual workforce and a long-standing customer service industry, and Cairo’s working day overlaps with Europe and the Gulf. GrowAxis has an office in Cairo.
- ### Is this a BPO?  
Not in the usual sense. The specialists work inside your helpdesk and brand voice, measured on your CSAT and churn, alongside your team where you have one.
- ### Which languages do you cover?  
English, Arabic, Dutch, French, German, Portuguese and Chinese.
- ### Can we start small?  
Yes. Overflow is one way to install GrowCX: the specialists cover the languages or the volume your team can’t, and you grow from there.

## Find out what your customer experience needs first.

30 minutes. We look at your tickets, your languages and your team, then map what GrowCX would install first. No pitch.

30 minutes · Free · No pitch

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## Contact GrowAxis

- Email: contact@growaxis.net
- Phone: +32 492 41 3612, +20 106 168 3566
- Offices: Uxbridge, United Kingdom & Cairo, Egypt
- Profiles: https://www.linkedin.com/company/growaxis, https://www.instagram.com/growaxiss/
- The first step is a free 30-minute growth assessment: https://www.growaxis.net/#assessment