> The cover of a customer service BPO, without losing control: multilingual specialists inside your helpdesk, brand voice and KPIs, with bots for routine questions. Live within 30 days.
>
> Web page: https://www.growaxis.net/services/customer-service-for-small-companies

Customer service · Part of GrowCX

# Customer service for small companies. Without handing it to a BPO.

A traditional customer service BPO usually runs support in its own tools and to its own scripts. GrowCX works the other way: multilingual specialists join your helpdesk, your brand voice and your weekly rhythm, as part of your company, and cover the languages or the volume your team can’t.

[How GrowCX works](https://www.growaxis.net/engines/growcx)

Built for founders who…

- …have outgrown a shared inbox, but not ready for a support department
- …serve customers in more than one language
- …tried outsourcing support and lost sight of quality

## What customer service for small companies includes

1. ### Multilingual specialists  
English, Arabic, Dutch, French, German, Portuguese and Chinese.
2. ### Helpdesk setup  
Ticketing, routing and a knowledge base, ready to run.
3. ### Tiered escalation  
The right issue reaches the right person the first time.
4. ### Chatbots for routine questions  
Instant answers, with people behind them.
5. ### Overflow cover  
The languages or the volume your team can’t cover.
6. ### Onboarding and retention  
Customers reach value early and stay.
7. ### Satisfaction tracking  
CSAT and NPS measured continuously and reviewed with you every month.

__Three ways a small company can run customer service__
| Aspect        | Typical BPO             | Hiring in-house          | GrowCX                       |
| ------------- | ----------------------- | ------------------------ | ---------------------------- |
| Whose tools   | Usually theirs          | Yours                    | Yours                        |
| Brand voice   | Their scripts           | Yours                    | Yours                        |
| Languages     | Depends on the provider | One hire per language    | Seven working languages      |
| What you see  | Their reports           | Everything               | Everything, in your helpdesk |
| Time to start | Varies                  | Weeks to months per hire | Live within 30 days          |

## Installed with your team. Live within 30 days.

It runs inside GrowCX and goes live within 30 days. Have a support team? They work inside the helpdesk and workflows we install. No team yet? Our multilingual specialists run it in your tools and brand voice. Or start with overflow only.

1. Preparation
2. Planning & onboarding
3. Execution & optimisation
4. Review & scale

Measured by

- CSAT
- First response time
- Retention rate
- Churn rate

Related

- [GrowCX: the full customer experience cycle](https://www.growaxis.net/engines/growcx)
- [AI customer operations](https://www.growaxis.net/services/ai-customer-operations)
- [Read: Support is a growth channel: what founders should measure](https://www.growaxis.net/insights/support-is-a-growth-channel)
- [Read: Customer service for a small company: in-house, BPO or embedded?](https://www.growaxis.net/insights/customer-service-in-house-bpo-or-embedded)

## Customer service for small companies: what founders ask first.

- ### Is GrowCX a BPO?  
Not in the usual sense. The work happens inside your helpdesk and brand voice, measured on your CSAT and churn, with your team where you have one.
- ### Which languages do you cover?  
English, Arabic, Dutch, French, German, Portuguese and Chinese.
- ### Can we start with overflow only?  
Yes. Overflow is one of the three ways to install GrowCX: we cover the languages or the volume your team can’t.
- ### How do we know it is working?  
CSAT, NPS, first response time, retention and churn are tracked continuously, and we review them with you every month.

## Find out what your support needs first.

30 minutes. We look at your tickets, your languages and your team, then map what GrowCX would install first. No pitch.

30 minutes · Free · No pitch

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## Contact GrowAxis

- Email: contact@growaxis.net
- Phone: +32 492 41 3612, +20 106 168 3566
- Offices: Uxbridge, United Kingdom & Cairo, Egypt
- Profiles: https://www.linkedin.com/company/growaxis, https://www.instagram.com/growaxiss/
- The first step is a free 30-minute growth assessment: https://www.growaxis.net/#assessment