GrowCX · Customer experience engine
Keep the customers you worked so hard to win.
GrowCX installs the full customer experience cycle, from onboarding to renewal: multilingual support, helpdesk, escalation, chatbots and retention. It’s measured on churn and CSAT, works with your team and goes live within 30 days.
- Seven working languages
- Live within 30 days
Process
Onboarding, escalation, retention
Tools
Helpdesk, chatbot, CSAT and NPS
AI
Service bots, churn signals
People
Your support team, or our multilingual specialists
01The problem
Customers leave. Nobody can say why.
Tickets sit in shared inboxes. The same questions get answered by hand. Customers who need another language wait longest. Churn shows up in revenue before anyone measures it.
Built for founders who…
- 01
…are losing customers they can’t explain, because nobody measures churn
- 02
…serve customers across languages without a multilingual team
- 03
…run on recurring revenue, where retention decides growth
02What it runs
What GrowCX runs
- 01
Multilingual support
Customers served in their own language.
- 02
Helpdesk setup
Ticketing, routing and knowledge base, ready to run.
- 03
Tiered escalation workflows
The right issue reaches the right person the first time.
- 04
Chatbot integration
Instant answers, with people behind them.
- 05
Onboarding & retention
Customers reach value early and stay.
- 06
Satisfaction tracking
CSAT and NPS measured continuously.
- 07
Community engagement
Customers who become advocates.
GrowCX · Customer experience
This weekSample data
Open queue
27
−9 vs last period
First response
4m 10s
−1m 20s vs last period
CSAT
94%
+2 pts vs last period
Resolved by bot
38%
+6 pts vs last period
CSAT, 12 weeks
Activity
- Billing question resolved in Arabic3 min
- Account access escalated to tier 218 min
- Churn signal: usage dropping on one account1 h
- CSAT 5/5 on a delivery question2 h
Queue by priority
- Urgent3
- High7
- Normal12
- Low5
Top topics
- Billing64
- Delivery status51
- Account access33
- Returns21
Add GrowAI
- Service bots and ticket prioritisation
- Churn signals before customers leave
- Sentiment on every conversation
- Expansion opportunities flagged
Measured by
- CSAT
- First response time
- Retention rate
- Churn rate
- Expansion revenue
03Installed with your team
Live within 30 days, around the support team you have.
Have a support team
They work inside the helpdesk, tiers and workflows we install, with bots taking the routine questions.
No CX team yet
Our multilingual CX and community specialists run it, inside your tools and your brand voice.
Overflow
We cover the languages or the volume your team can’t.
- Preparation
- Planning & onboarding
- Execution & optimisation
- Review & scale
04How it connects
How GrowCX connects.
GrowBD and GrowDigital win customers. GrowCX keeps and grows them, and feeds referrals and expansion back into the pipeline. GrowAI flags churn before it happens.
05Best fit
Tech SMEs on recurring revenue, where churn decides growth. Brands serving customers in more than one language.
06FAQ
What founders ask us first.
No. Bots answer the routine questions instantly, with people behind them for the rest. Your agents spend their time on the conversations that need a person.
English, Arabic, Dutch, French, German, Portuguese and Chinese.
CSAT, NPS, first response time, retention and churn are tracked continuously. We review them with you every month.
Free growth assessment
Find out what GrowCX would install for you.
30 minutes. We look at your tickets, your churn and your team, then map what GrowCX would install first. No pitch.
30 minutes · Free · No pitch