Multilingual customer support from Egypt
Customer support outsourcing in Egypt: Arabic, English and more (2026)
Customer support outsourcing in Egypt ranges from contact centres with thousands of staff to small multilingual teams and specialists embedded in your helpdesk. None of those we checked published per-agent prices in October 2026. Who offers it, in which languages, and what to ask.
By GrowAxis team · · 4 min read
Customer support outsourcing in Egypt comes in two forms: contact centres that run your support on their own systems, with shared or dedicated agents and service levels, and specialists who work inside your own helpdesk as part of your team. Egypt’s centres serve Arabic and English, and the largest also cover European languages from Cairo. None of those we checked in October 2026 published per-agent or per-hour prices.
Customer support providers in Egypt, October 2026
| Provider | Where | What it offers and languages it states | Published price |
|---|---|---|---|
| Concentrix | Global; hires support and technical advisors in Egypt | Customer service and technical support | On request |
| Conectys | Cairo delivery centre; Conectys is a global BPO | Voice, email, chat and social support, content moderation, data annotation and back office, in English, Arabic, French and more | On request |
| ContactPoint 360 | Maadi Technology Park, Cairo; head office in Texas | Multilingual contact centre outsourcing from Cairo with a bilingual workforce, for clients in Europe and the Middle East | On request |
| FlairsTech | Cairo, Alexandria and El Gouna, with its head office in Montreal | Customer experience management, technical support, IT help desk and sales support, with more than 1,000 professionals native in over six languages | On request |
| Foundever | Four sites in three Egyptian cities, including Cairo; about 2,500 staff in Egypt | Customer care, technical support, sales, back office and moderation, in 14 languages including Arabic, English, French, German, Dutch, Italian and Spanish | On request |
| Nitrova | Alexandria | Multilingual support across voice, chat, email and social, in Arabic, English and French | On request |
| RAYA CX | Part of Raya Holding; 15 locations on four continents | Contact centre and customer experience services in more than 15 languages; more than 25 years | On request |
| Sutherland | Two Alexandria sites, Borg El Arab and New Cairo; over 6,000 staff, per Ahram Online (August 2026) | Customer experience, finance and accounting and HR operations, alongside AI and technology services, in 16 languages (Ahram Online) | On request |
| TP (Teleperformance) | Twelve sites in New Cairo, Giza, Alexandria, Tanta and El Sadat; more than 22,000 staff in Egypt | Customer support, trust and safety, back office and technical support, in more than 25 languages | On request |
| TTEC | Maadi Technology Park, Cairo, since 2023; over 500 staff, with 3,500 more planned by 2029 | Omnichannel support, analytics and back office in 11 languages: Arabic, English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Turkish and Hebrew | On request |
| Xceed | A Telecom Egypt company since 2001, with Saudi Arabia, the UAE, Morocco and Mauritius | Customer experience management, digital CX and shared services, multilingual | On request |
| GrowAxis | Maadi, Cairo | Support specialists who join your own helpdesk and brand voice, in English, Arabic, Dutch, French, German, Italian, Spanish and Portuguese, employed and managed by GrowAxis | On request |
Providers are listed alphabetically, with GrowAxis, which wrote this guide, last.
Contact centre or embedded team?
- A contact centre fits high volumes, long hours and many languages, run to service levels on its own systems.
- An embedded team fits a growing company that wants dedicated people in its own helpdesk, who learn the product and the brand voice and work in its weekly rhythm.
Who AI Mode named
On 28 October 2026, asked about “customer support outsourcing in Egypt, Arabic and English” with the location set to Egypt, Google’s AI Mode named RAYA CX, Xceed, Concentrix Egypt, Foundever Egypt and Nitrova. The question was asked once, in a signed-in browser that AI Mode personalises, so read the names as a snapshot.
What to ask before you sign
- 01Which languages and dialects will the agents speak, and can we hear them first?
- 02Will the agents be dedicated to us or shared with other clients?
- 03Will they work in our helpdesk or in yours, and who owns the tickets and data?
- 04How is quality checked, and which numbers will we see each week?
- 05How is customer data protected under Egypt’s data protection law and, for EU customers, the GDPR?
- 06How is it priced: per hour, per agent, per ticket? And what is the minimum term?
Where GrowAxis fits
GrowAxis has an office in Cairo, and its customer experience specialists work from Egypt for companies in Europe, the Middle East and the United States. GrowCX runs the operation, from the helpdesk and AI to the specialists, in your brand voice and your weekly rhythm, and covers the languages or the volume your own team can’t, while GrowAxis employs, equips and manages the team.
About this guide
Providers: each one’s own website or careers site, checked on 28 October 2026, for its locations, languages, services and any published price. AI Mode: one question asked in English on 28 October 2026 with the location set to Egypt. GrowAxis offers customer support from Egypt and wrote this guide; the list is not a ranking.
6 more were added on 4 November 2026, each from the company’s own site.
FAQ
Which companies offer customer support outsourcing in Egypt?
Large contact centres such as TP (Teleperformance), Concentrix, Sutherland and TTEC run sites in Cairo and Alexandria, alongside mid-sized firms such as FlairsTech, Conectys and ContactPoint 360. The table above lists the 12 we checked.
What languages can a support team in Egypt cover?
Arabic, English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Turkish and Hebrew among others: TTEC lists 11 languages from Cairo, Sutherland 16 according to Ahram Online, and TP more than 25.
Do customer support outsourcing companies in Egypt publish prices?
None of those we checked on 4 November 2026 did; all quote on request. Ask for the monthly price per agent, the minimum team size, and what is included.
Can a team in Egypt handle customer service for a Saudi company?
No. Since 1 August 2021, remote customer service jobs for companies in Saudi Arabia, outsourced ones included, are reserved for Saudi nationals. IT, software and data work is not covered by that rule.