E-commerce and retail growth measured on orders. Not followers.

Built for online stores and retail brands that…

• …spend more on ads every month for the same number of orders

• …lose customers to slow answers on orders, delivery and returns

• …sell once and rarely hear from the customer again

• GrowDigital

  Demand that turns into orders

  • Google and Meta campaigns with spend moved to the products and audiences that convert.
  • SEO for category and product pages, and GEO so AI assistants can recommend your products.
  • Content and community around launches, seasons and sales such as Ramadan, White Friday and Black Friday.

  Measured by

  • Cost per order
  • Return on ad spend
  • Conversion rate

  How GrowDigital works

• GrowCX

  Service that protects every order

  • Order, delivery, exchange and return questions answered on chat, WhatsApp, email and phone, in up to eight languages.
  • A helpdesk with escalation tiers, so a delivery problem reaches someone who can fix it.
  • CSAT after every conversation, and churn signals before a customer stops buying.

  Measured by

  • First response time
  • CSAT
  • Repeat purchase rate

  How GrowCX works

• GrowAI

  Automation behind the store

  • A service bot that tracks orders and handles routine questions, handing anything else to a person.
  • Ticket prioritisation and sentiment on every conversation.
  • Sales forecasts from your order data ahead of each season, and messages after each purchase sent automatically.

  Measured by

  • Automation coverage
  • Hours saved a week
  • Forecast accuracy

  How GrowAI works

• GrowBD

  Wholesale, B2B and partnerships

  • B2B and wholesale pipelines for brands that also sell to companies, hotels or other retailers.
  • Distribution and marketplace partnerships researched, approached and tracked in the CRM.
  • Corporate gifting and bulk-order outreach ahead of the seasons.

  Measured by

  • Pipeline value
  • Qualified meetings a month
  • Close rate

  How GrowBD works

1. 01

   Tracking you can trust

   Orders, revenue and returns tied to the campaign and channel that brought them.

2. 02

   Campaigns for your best sellers

   Ads and landing pages for the products and categories with the best margin.

3. 03

   A helpdesk for orders

   Chat, WhatsApp and email in one queue, with answers ready for the questions customers ask most.

4. 04

   A service bot

   Order tracking and routine questions answered at any hour, with a hand-off to a person.

5. 05

   A retention flow

   Messages after the first order, review requests and win-back for customers who stopped buying.

6. 06

   A weekly sales view

   Orders, cost per order, repeat rate and CSAT in one dashboard.

Store details

Online stores must show their name, address, contact details and commercial registration, and verify their activity through one of the authorised verification platforms.

Advertising

Ads may not contain false offers or misleading claims, or use logos and trademarks the store has no right to use.

Returns

Consumers may return an unused product within seven days of the contract, with exceptions such as custom-made goods and downloaded software.

Penalties

Fines of up to SAR 1 million, suspension of e-commerce activity and blocking of the store.

Sources: Saudipedia: E-Commerce Law in Saudi Arabia. A summary for planning, not legal advice.

• SEO
• GEO
• Performance marketing
• Paid ads